We’re Back! September a Month to Remember at VM

Testing…one, two, three. Ahem!

It’s great to be back! We haven’t posted anything here in quite a while and boy have we missed you! We’re back now and happy to start our blogging relationship all over again. Stop by whenever you can so you can stay on top of all that’s happening at your Victoria Mutual.

We’ll have the big news, the not-so-big news and lots of behind-the-scenes action as our best-in-the-business Team goes to work to help our Members achieve Financial Independence.

So, we’ve made it to the end of September. What a month it has been! We started out with the storm that never came. The ‘would-be Hurricane Isaac’ threatened briefly but, thankfully, sputtered to an ignominious end before it got to us. There were a few nervous moments, however. Many bouffant hairstyles went south when the island got drenched with torrential rains in the second week of the month. Yes, Isaac’s remnants left plenty pairs of soggy socks and scores of leaking roofs in its wake. Still, we’re grateful because we know it could have been much worse. Let’s use that episode as our warning to stay prepared.

A Successful Blood Drive

Speaking of staying prepared, when was the last time you donated blood? You never know when you or someone you love will be in need of blood, so you really should stay ready. On Thursday, September 13, our VM Team hosted a blood drive at our Half-Way Tree location and got lots of support. Close to 40 persons attended and donated blood. This is a huge deal and will have real impact on many persons’ lives. We encourage you to visit a donor centre near you and give blood today. You won’t regret it.

We also want to mention the Victoria Mutual Pensions Management Limited/Private Sector Organisation of Jamaica annual Retirement Seminar that took place at the Spanish Court Hotel in New Kingston on September 25. The presenters were Finance Minister Nigel Clarke; Andrew Long, Managing Director, Willis Towers Watson; Everton McFarlane, Executive Director, Financial Services Commission; Sanya Goffe, Chairman, Pensions Funds Association of Jamaica; and Jean Lowrie Chin, Founder and Executive Chairman of the Caribbean Community of Retired Persons (CCRP). The seminar was a huge success with important information shared with attendees.

Service Excellence

Now, that was a lot for one day, but we’re Victoria Mutual and we don’t settle for good. We aim for excellence. So, also on September 25, Victoria Mutual was featured in a big way at the Jamaica Customer Service Association’s (JaCSA) annual conference at the Pegasus hotel in New Kingston, with our President and CEO giving a presentation titled ‘Service Excellence: A Blueprint for Global Competitiveness.’ His presentation was a hit and gave lots of food for thought to those in attendance. Now, far be it from us to brag, but it’s well worth mentioning here that the Victoria Mutual Group is no stranger to the JaCSA. The Group copped six of seven sectional awards en route to sweeping the Large Business Category in July’s JaCSA/Private Sector Organisation of Jamaica 2018 Service Excellence Awards.

We scored the most points in leadership, training and capacity, monitoring & measurement, reward & recognition, complaints management and international benchmarks. What an honour! And how exciting it is that we’ve only just begun!

So, friends, as we wrap September and look happily towards October, remember that you can watch this space for all the latest happenings. There will be lots of exciting developments. Until next time!

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